We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hetvikenterprise21@gmail.com or at +91-8221019401 (Work Hours: Mon-Sat 10:30 AM – 6:30 PM).
Please note that returns will need to be sent to the following address: Hetvik Enterprise by Hetvik Enterprise, Plot NO -3, Kawi, Mahavir Colony, Paliwal Nagar, Panipat, Haryana 132103
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return related questions at hetvikenterprise21@gmail.com or +91-8221019401
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom s (such as special orders or personalized items).
Cash on Delivery (COD) orders will not be refunded. An exchange can be applied for or a discount coupon can be issued for next purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hetvikenterprise21@gmail.com